Shipping & Pick-up

Express Delivery $14.99: 1-2 business days

Australia-wide express delivery.

Customers may receive a call to verify order details before an order is dispatched. Chemistworks will dispatch most orders within one business day, Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one parcel from different Chemistworks pharmacies.

You will be notified via email or phone if there are any delays in obtaining any items in your order. Order processing and delivery times may vary in peak seasons, such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day, and other promotional periods, or due to unforeseen events.

Chemistworks recommends customers be home when they are expecting a delivery. Chemistworks can provide details of the delivery partner to customers to help assess the status of a delivery. In the event that proof of delivery has been provided by a delivery partner, Chemistworks will not be liable for any reimbursement or replacement of lost or stolen items.

A signature may be asked for upon delivery of goods, otherwise the order may be sent to a local post office. If the order is uncollected and returned to the sender, a refund will take effect minus delivery fees.

Please note that express delivery is not available for fragrances and any other flammable products.

Regular Post $9.99: 2-3 business days

Australia-wide regular post.

Customers may receive a call to verify order details before an order is dispatched. Chemistworks will dispatch most orders within one business day, Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one parcel from different Chemistworks pharmacies.

Customers will be notified via email or phone if there are any delays in obtaining any items in their order. Order processing and delivery times may vary in peak seasons, such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day, and other promotional periods, or due to unforeseen events.

Chemistworks recommends customers be home when they are expecting a delivery. Chemistworks can provide details of the delivery partner to customers to help assess the status of a delivery. In the event that proof of delivery has been provided by a delivery partner, Chemistworks will not be liable for any reimbursement or replacement of lost or stolen items.

A signature may be asked for upon delivery of goods, otherwise the order may be sent to a local post office. If the order is uncollected and returned to the sender, a refund will take effect minus delivery fees.

DoorDash $14.99: Up to 3 hours

DoorDash is available if the customer is within a 10 kilometre radius to one of the Chemistworks stores and is also subject to driver availability.

If an order is eligible for a DoorDash delivery, it will appear in the shipping options.

FREE Store Pick-up

Click & Collect is available when a customer shops online with Chemistworks and selects “free store pick-up” in the checkout process. Customers will be notified via email or phone when their order is ready for collection. Usually, orders will be ready for in-store pick up within 4 hours, assuming all items are in stock. Upon pick-up, customers are to present matching photographic ID in relation to the details on their orders.