Faq

General FAQs

To purchase from one of our retail locations you can visit one of our Chemistworks stores located throughout NSW. Please click on store locations for a full list of stores.

If you wish to change your online account information e.g. name, address please send these changes through to our Customer Service team on info@chemistworks.com.au and they will update any information for you. Please note, your username cannot be changed.

All products listed on our website that incur GST will have this listed on your Tax Invoice which is included within all parcels sent. If you do not receive this Tax Invoice an email request can be sent through to our Customer Service team on info@chemistworks.com.au

Chemistworks requires email addresses for correspondence in regards to orders placed and registration of users. We do not use these emails for commercial use without prior consent.

Please advise our Customer Service team if you no longer wish to receive our emailed correspondence.

Yes, you must be able to accept session cookies for all functions on the Chemist Warehouse site to work.